Contact information
Contact Information
Last Updated: June 12, 2023
Thank you for visiting VELORA. If you have any questions about your order, product information, shipping, returns, refunds, or general support, please contact us using the information below.
Customer Support
Email: kyykuwglao@outlook.com
We aim to respond to customer inquiries within 1–3 business days.
Business days are Monday through Friday, excluding weekends and public holidays.
Order Support
If your message is about an existing order, please include the following information so our support team can assist you faster:
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Your order number
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Your full name
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The email address used at checkout
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A brief description of your issue
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Photos of the product or package, if applicable
Product Questions
If you have questions about product usage, ingredients, or whether a product is suitable for your routine, please contact us before placing your order.
Please note that our products are intended for cosmetic, beauty, and personal care use only. The information provided by our support team is not medical advice.
Shipping and Delivery Questions
For shipping or delivery questions, please include your order number and tracking number if available.
Tracking information may take 24–72 hours to update after your order has shipped.
Returns and Refunds
For return or refund requests, please contact us at kyykuwglao@outlook.com before sending any item back.
Unauthorized returns may not be accepted.
Please review our Return & Refund Policy for eligibility requirements before submitting a request.
Important Notice
Please make sure all information provided at checkout is accurate, including your shipping address and email address.
VELORA is not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete customer information.